Case Flags SFBen demo New Version

Prioritize cases intelligently.
Stop agent cherry-picking.
Improve response time by 46%.

Prevent SLA violations and take the guesswork out of prioritizing cases.

Solve Service Cloud challenges to get higher ROI out of your Salesforce investment.

Gain greater visibility into the management of your support team's caseload.

The flag level column allows agents to instantly see which cases require immediate attention.

With Case Flags Utility Bar, you remove agent idle time spent deciding which case to work on next.

Every support team is different! Define how you want Case Flags to work with Custom Aging Speeds.

Assign cases based on skill set and workload using Case Flags Switchboard.

Manage your team's workload in a single view.

View snapshots of your organization or metrics for individual agents, to improve your KPI's.