Switching from Zendesk to Salesforce Service Cloud?

Scale Intelligently & Minimize Support Costs

Salesforce gives you a 360-degree view of the customer and a platform for scaling your organization. Vicasso enhances Service Cloud with case management efficiencies that save time and money.

How Vicasso Helps

Eliminate agent friction
Improve agent productivity
Create parity with Zendesk user experience
Accelerate time-to-value
Increase adoption of Service Cloud
Decrease initial response time

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Efficiency-Boosting Enhancements for Service Cloud

Visual case timers
Granular SLA management
View & manage agent workload org-wide
Measure and improve response times
Clean case comments and emails
Timeline of correspondence
Private and public case communication
Prevent email-to-case spam
Take ownership of cases faster
Automatically merge duplicate cases
Pre-built reports to improve response time
Auto-create contacts in correct accounts

Add a Layer of Productivity to Case Management

Entirely 100% Native to Salesforce

Secure and reliable
Data never leaves Salesforce
No code required
Extensible and seamless
500+ reviews on AppExchange

Schedule a Demo

Vicasso is an award-winning Salesforce AppExchange partner. Vicasso's apps extend Service Cloud capabilities with case management functionality that helps companies scale intelligently while minimizing support costs.