“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 11, 2025.

500+ 5-star reviews on
Salesforce AppExchange

"This tool has revolutionized how our Support Teams work and communicate."

Emma Bishop

Salesforce Admin, 2U Inc.

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

"File Slayer has helped our customer care team filter out the noise"

Jack Engel

Sr Digital Manager – Customer Care, Daikin Applied

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

Christina Nava

Director of Salesforce Strategy, Gaggle

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

Przemek Smelcerz

Support Manager, Giveclarity

We continue to renew Case Flags and fully recommend it for support organizations.

Phil Ray

Nintex

“I don't know how you could use Service Cloud without this app.”

Justin Lubbert

Director of Support, Panopto

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

Great product and customer support.

Eugene Gervacio

Turn service challenges into happy reps and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive support reps
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Never Let a Case Slip Through the Cracks

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"This tool has revolutionized how our Support Teams work and communicate."

"Keeps our internal and external communication organized and chronological."

"File Slayer has helped our customer care team filter out the noise"

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

We continue to renew Case Flags and fully recommend it for support organizations.

“I don't know how you could use Service Cloud without this app.”

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

Great product and customer support.

Turn service challenges into happy reps and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"This tool has revolutionized how our Support Teams work and communicate."

"Keeps our internal and external communication organized and chronological."

"File Slayer has helped our customer care team filter out the noise"

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

We continue to renew Case Flags and fully recommend it for support organizations.

“I don't know how you could use Service Cloud without this app.”

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

Great product and customer support.

Turn service challenges into happy reps and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange