“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

We make Service Cloud^® even better.

Service Experience Suite is the case management productivity layer for Salesforce.
It's all of our apps working together to accelerate service.

56% decrease in time to resolution for Own.

46% decrease in initial response time for B2W Software.

78% improvement in first contact resolution for Legrand.

Calculate your ROI

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

"A True Partner in Case Management Excellence!"

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

"Helps our team seamlessly communicate with the customer and update case at the same time."

Olena Shelin

Administrator, Taboola

"File Slayer has helped our customer care team filter out the noise"

Jack Engel

Sr Digital Manager – Customer Care, Daikin Applied

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Email to Case Premium

Intelligent Case Management for Humans to Deliver World-Class Service.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries