“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 11, 2025.

500+ 5-star reviews on
Salesforce AppExchange

“I don't know how you could use Service Cloud without this app.”

Justin Lubbert

Director of Support, Panopto

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

"A True Partner in Case Management Excellence!"

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

"This tool has revolutionized how our Support Teams work and communicate."

Emma Bishop

Salesforce Admin, 2U Inc.

Great product and customer support.

Eugene Gervacio

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

Przemek Smelcerz

Support Manager, Giveclarity

“This tool has completely transformed how our Support Teams operate and communicate.”

Oshrit Basson

Administrator, Taboola

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

Turn service challenges into happy reps and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive support reps
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

See Vicasso at Dreamforce 2025

Get expert case management advice in two places

Booth 509
in the Campground

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

“I don't know how you could use Service Cloud without this app.”

"It easily merges the comments from Portal and emails"

"A True Partner in Case Management Excellence!"

"Finally... the solution I've been waiting for!"

"This tool has revolutionized how our Support Teams work and communicate."

Great product and customer support.

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

“This tool has completely transformed how our Support Teams operate and communicate.”

"It's easy to use, setup is seamless and the vendor support is good!"

Turn service challenges into happy reps and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Exclusive Sponsor of Service Lounge

Booth 509 in the Campground

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

“I don't know how you could use Service Cloud without this app.”

"It easily merges the comments from Portal and emails"

"A True Partner in Case Management Excellence!"

"Finally... the solution I've been waiting for!"

"This tool has revolutionized how our Support Teams work and communicate."

Great product and customer support.

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

“This tool has completely transformed how our Support Teams operate and communicate.”

"It's easy to use, setup is seamless and the vendor support is good!"

Turn service challenges into happy reps and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Booth 509
in the Campground

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange