Never Let a Case Slip Through the Cracks

Accelerate Service with Visual Case Prioritization
A green chat bubble icon. A visual representation of case status for Vicasso's Case Flags app for Salesforce.
A yellow flag icon. A visual representation of case status for Vicasso's Case Flags app for Salesforce.
Red Flame flag icon. A visual representation of case status for Vicasso's Case Flags app for Salesforce.
See It In Action

Save time and money with our Salesforce case management apps:

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

A screenshot of Vicasso's Email to Case Premium app for Salesforce with features highlighted.
“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

A screenshot of Vicasso's Case Flags app for Salesforce showing the list view.

We make
Service Cloud®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI
56%
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Time to Resolution

46%
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Initial Response Time

78%
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First Contact Resolution

Top Rated for Case Management & Agent Productivity

Email to Case Premium is one of the consistently top rated apps in the Case Management & Agent Productivity categories.

500+ 5-star reviews on
Salesforce AppExchange

"Simple Survey makes it easy to capture a few seconds to complete a survey."

Caleb Kloeckner

System Administrator, Procare

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

Merry Eisner-Heidorn

COO & Co-Publisher, RTO Insider LLC

"Preventing loops has saved our team so much time"

Sara George

Salesforce Team Lead, DealerOn

"Solved a critical issue for us at the right time, and now critical to our case management portal"

Phil Ray

Nintex

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

“I don't know how you could use Service Cloud without this app.”

Justin Lubbert

Director of Support, Panopto

"Awesome Product, even better Support"

Gadi Vered

OwnBackup Inc.

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

Carson Wise

We have been using Case Merge Premium for a few years, it has been working great!

Tina O'Dell

Salesforce Amin, Vita Group

Turn service challenges into happy reps and customers

  • ✘ High case volume
  • ✘ Meaningless busy work
  • ✘ Low NPS® or CSAT scores
  • ✘ Customer churn
  • ✓ Streamlined case routing
  • ✓ Productive support reps
  • ✓ Positive reviews online
  • ✓ Customer loyalty
Talk to a Specialist

Articles

Case Flags

Top 3 Case Management Challenges & The Game You Don't Want To Win

Read More
Case Flags

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Read More
Case Flags

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Read More
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