“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

We make Service Cloud^® even better.

Service Experience Suite is the case management productivity layer for Salesforce.
It's all of our apps working together to accelerate service.

56% decrease in time to resolution for Own.

46% decrease in initial response time for B2W Software.

78% improvement in first contact resolution for Legrand.

Calculate your ROI

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"This tool has revolutionized how our Support Teams work and communicate."

Emma Bishop

Salesforce Admin, 2U Inc.

"Highly recommend to any team that uses Salesforce and emails."

Leeann Farr

Manager, Cartera

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

"Solved a critical issue for us at the right time, and now critical to our case management portal"

Phil Ray

Nintex

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

"A True Partner in Case Management Excellence!"

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica

"Simple Survey makes it easy to capture a few seconds to complete a survey."

Caleb Kloeckner

System Administrator, Procare

"Awesome Product, even better Support"

Gadi Vered

OwnBackup Inc.

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Email to Case Premium

Intelligent Case Management for Humans to Deliver World-Class Service.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries