This tool has revolutionized how our Support Teams work and communicate. They receive a large number of cases each day and features like canned comments with merge fields, inbound emails become clean case comments, and send an email and add a new comment at the same time, have truly streamlined their everyday work. They have been able to respond to end users in a more timely manner, while keeping the communication accurate, professional, and more customized to the specific end user.

The few times I've had to reach out to Support have also been a great experience. Very responsive and helpful.

We are happy to use this app for quite some time which helps our team to seamlessly communicate with customer and update case at the same time without spending extra time. The timeline component also makes it easier and faster to see the email content including file preview without opening each email. App setup provides different customisations which we use in our various processes. The app is always up to date according to sf releases. And support team is always responsive and helpful! Highly recommending!

Email to Case Premium by Vicasso has been a great asset to my team. We utilize many of its features, but we have recently benefited by automating our case follow-ups via Invocable Method. Through the case follow-up automation, we have improved my team's case management process by reducing the amount of effort necessary for managing each customer onboarding case. I highly recommend this solution for any organization looking to enhance their implementation processes.

We started to use it 5 years ago and it extends inbuilded Email To Case for features which make life our our support guys easier. It easily merges the comments from Portal and emails and UI for support is much more clear and efficient to work with it.

We have only had File Slayer for a few months but it has already had an impact on our Salesforce org. 662 files slayed which led to an additional 980 files never being added. File storage is an issue for us, but our primary use case was to keep our service cases uncluttered so agents and engineers could find the 'important' files at a glance. It saves time and frustration and we are very happy with the product.

As the head of Support in my company, I can't stress enough how valuable it is to deliver a quality product and have the best support experience behind it when you need it. I felt compelled to shout out to Brian Davis for providing excellent Support on Case Flags with some questions I had. Prompt, patient, and concise - What else can one ask for?

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