“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

Carson Wise

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

"A True Partner in Case Management Excellence!"

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

Christina Nava

Director of Salesforce Strategy, Gaggle

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

We continue to renew Case Flags and fully recommend it for support organizations.

Phil Ray

Nintex

"Helps our team seamlessly communicate with the customer and update case at the same time."

Olena Shelin

Administrator, Taboola

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Control Service Costs.
Build the Foundation
for What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

"Finally... the solution I've been waiting for!"

"It's easy to use, setup is seamless and the vendor support is good!"

"A True Partner in Case Management Excellence!"

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"Turned a daunting task into a non-event."

We continue to renew Case Flags and fully recommend it for support organizations.

"Helps our team seamlessly communicate with the customer and update case at the same time."

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.Build the Foundationfor What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

"Finally... the solution I've been waiting for!"

"It's easy to use, setup is seamless and the vendor support is good!"

"A True Partner in Case Management Excellence!"

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"Turned a daunting task into a non-event."

We continue to renew Case Flags and fully recommend it for support organizations.

"Helps our team seamlessly communicate with the customer and update case at the same time."

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.
Build the Foundation
for What's Next.

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange