“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

Top Rated for Case Management & Agent Productivity

Email to Case Premium is one of the consistently top rated apps in the Case Management & Agent Productivity categories.

500+ 5-star reviews on
Salesforce AppExchange

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

Merry Eisner-Heidorn

COO & Co-Publisher, RTO Insider LLC

“This tool has completely transformed how our Support Teams operate and communicate.”

Oshrit Basson

Administrator, Taboola

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

"Simple Survey makes it easy to capture a few seconds to complete a survey."

Caleb Kloeckner

System Administrator, Procare

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

Przemek Smelcerz

Support Manager, Giveclarity

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

We continue to renew Case Flags and fully recommend it for support organizations.

Phil Ray

Nintex

"Awesome Product, even better Support"

Gadi Vered

OwnBackup Inc.

Turn service challenges into happy reps and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive support reps
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Never Let a Case Slip Through the Cracks

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

Top Rated for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

“This tool has completely transformed how our Support Teams operate and communicate.”

"It's easy to use, setup is seamless and the vendor support is good!"

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Highly recommended for any team looking to take their case management to the next level!"

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

"It's easy to use, setup is seamless and the vendor support is good!"

We continue to renew Case Flags and fully recommend it for support organizations.

"Awesome Product, even better Support"

Turn service challenges into happy reps and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

Top Rated for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

“This tool has completely transformed how our Support Teams operate and communicate.”

"It's easy to use, setup is seamless and the vendor support is good!"

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Highly recommended for any team looking to take their case management to the next level!"

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

"It's easy to use, setup is seamless and the vendor support is good!"

We continue to renew Case Flags and fully recommend it for support organizations.

"Awesome Product, even better Support"

Turn service challenges into happy reps and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange