Email to Case Premium

Intelligent Case Management for Humans to Deliver World-Class Service.

100% native Salesforce solution to optimize efficiency, reduce costs, and get AI-ready.
I'm a human.
Not a human.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

56%
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Time to Resolution

46%
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Initial Response Time

78%
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First Contact Resolution

We make Service Cloud® even better.

56% decrease in time to resolution for Own.46% decrease in initial response time for B2W Software.78% improvement in first contact resolution for Legrand.

Turn service challenges into happy agents and customers

  • High case volume
  • Meaningless busy work
  • Low NPS® or CSAT scores
  • Customer churn
  • Streamlined case routing
  • Productive agents
  • Positive reviews online
  • Customer loyalty

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Salesforce Partner since 2009 badge.
Salesforce Partner Innovation Awards 2021  Winner badge
Best Places to Work NJ 2022 award badge.
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