“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

We make Service Cloud^® even better.

Service Experience Suite is the case management productivity layer for Salesforce.
It's all of our apps working together to accelerate service.

56% decrease in time to resolution for Own.

46% decrease in initial response time for B2W Software.

78% improvement in first contact resolution for Legrand.

Calculate your ROI

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

Carson Wise

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

Merry Eisner-Heidorn

COO & Co-Publisher, RTO Insider LLC

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

“I don't know how you could use Service Cloud without this app.”

Justin Lubbert

Director of Support, Panopto

"Solved a critical issue for us at the right time, and now critical to our case management portal"

Phil Ray

Nintex

"File Slayer has helped our customer care team filter out the noise"

Jack Engel

Sr Digital Manager – Customer Care, Daikin Applied

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Email to Case Premium

Intelligent Case Management for Humans to Deliver World-Class Service.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries