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Case Flags turns your prioritization rules like status, priority, whatever matters to your team into one flag color reps can read at a glance.
No sorting through list views to find out who's waited longest.
Don't let a waiting customer become an ex-customer.
A missed reply can trigger a contractual SLA penalty — real money, not just a dip in your CSAT score.
Case Flags marks each case with a single icon instead of a list reps have to scan and sort themselves.
Reps stop clicking into cases just to figure out what to work on next.
Remove ambiguity, eliminate decision fatigue, and make it simple for your reps to do their job.
The next case to work is always visible in the utility bar and updated in real time, no matter which page a rep is on in Salesforce.
Like a conveyor belt, reps are immediately presented with their next case to solve.
Improve the service rep experience and help your team stay organized in Salesforce.
With the Case Flags Switchboard, managers can easily see and rebalance work between reps or teams using simple drag and drop.
Support managers can build custom views by product type, team location, shift, or special skill — or by department, since Case Flags works just as well for Operations and Commercial Enablement teams managing their own queues.
B2W's support team was overwhelmed by high support volume slowing them down. After adopting Case Flags, reps now can review and respond to cases with ease and speed. As a result, they respond to cases 46% faster.
Native Salesforce Milestones and Entitlements can tell you a case is about to breach. What they can't tell you is how it stacks up against the nine other cases breaching at the same time.
See How Case Flags Compares
How fast does your team respond to cases?
With analytics like initial response time, time to resolution, and more, you'll have data to improve responsiveness and increase customer satisfaction.
You can view pre-built report snapshots of your whole organization or drill down and see metrics for individual reps.
Use the data to coach your reps and improve the overall customer experience.
Don’t waste time building a complex in-house solution, where you are responsible for ongoing maintenance. Case Flags is a managed app that is 100% native to Salesforce, so no complex setup or coding needed. The Setup Wizard makes it simple, and you can look forward to a speedy time-to-value.
$15/user/month
$2,700 contract minimum includes 15 users
Volume discounts available
Guided Setup $2,350/org/one-time payment
Frequently Asked Questions
Case Flags is a native Salesforce app that marks each case with a single color-coded flag, so reps know which one to work on next without scanning a list. Flags age automatically based on status, priority, or record type, so the most urgent case always stands out.
A flag's color escalates the longer a case waits, based on rules you set for status, priority, record type, or other case fields. Flags can also be set or cleared automatically by inbound emails, case comments, or logged activities.
Yes. You can override the default flag timing for a specific account, or override it case by case, so VIP accounts or unique SLAs get different treatment without changing the defaults for everyone else.
No. Case Flags is a 100% native, managed Salesforce app with a guided Setup Wizard, so there's no custom code or complex configuration required.
Case Flags costs $15 per user, per month, with a $2,700 minimum that includes 15 users, plus volume discounts for larger teams. A one-time $2,350 guided setup is also available.
