Discover how Agentforce Service Agents, powered by AI and LLMs, are transforming customer service in Salesforce.
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Get quick tips to solve common problems.
Simple Survey uses your customers' responses to tailor the experience at the end of the survey.
Case Flags lets agents standardize follow-up processes, so cases get re-flagged at the right time, helping shorten the total time to resolution.
Your VIP customers deserve better than a generic Salesforce auto-response email when they open support cases.
Simple Survey prevents survey fatigue by using the power of Flow automation to reach your respondents.
Use Variation Presets to edit the right fields with Email to Case Premium.
Case Merge Premium uses Automerge to detect and merge cases automatically based on your specific criteria.
Customers can update cases via email or use the Reply & Timeline Component in the community.
Agents can edit fields like the subject and the status, then move around email messages and files, keeping cases clean and relevant.
With Case Merge Premium, you can “Unmerge” to return cases to their original state.
Reduce handle time and improve customer follow-up by enabling Scheduled Comments for Email to Case Premium.
File Slayer’s Slaybot automatically deletes useless social icons.
Save time and improve data quality on cases by editing fields while merging cases.
Let your sales team forward client support requests into Salesforce with Forward to Case for Email to Case Premium.
Improve responsiveness to high-priority issues with custom aging speeds for Case Flags.
Improve response rates and data quality by shortening surveys with Skip Logic for Simple Survey.
Manage team workload and reassign priority issues with the Switchboard for Case Flags.
