Webinars, Office Hours, and Events
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Learn the impact of scope creep, tools to keep cases focused and resolve them efficiently, and best practices for improving customer experience.
The Vicasso Product team will outline ways to use AI and automation in your Salesforce customer support processes to fire up agent productivity.
Join Howard and Megan as they configure the Connected App live, showing you the process step-by-step.
Join Thais and Howard for a live discussion of Email to Case Premium's new AI and Salesforce Knowledge features and more!
Join Sean, Principal Solution Consultant, and Sam, Demand Generation Manager, for an in-depth conversation about hidden costs in your service process.
See three methods of using Case Flags to prevent cases from slipping through the cracks.
Ten things you wish you knew about Email to Case Premium that will take less than 20 minutes to implement for your support team.
Watch a recording of the Live Stream where you’ll get a tour of Simple Survey’s new survey question types, survey builder experience, and more.
See how Case Flags can be a game changer for your organization.
File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.
What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?
We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.
During this Office Hours webinar, we will demonstrate one of the most highly requested features for Email to Case Premium.
Join us for Case Flags Office Hours as we look at the newest features.
Join us for Case Merge Premium (CMP) Office Hours as we look at the newest features.
This webinar will show you three ways world-class service teams can get more out of Salesforce and Service Cloud.
Feedback can be used to influence many areas of your business including customer satisfaction, innovation, and employee productivity.
We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce.
We’re excited to unveil one of the most highly requested features by customers: Skip Logic.
As the world is adjusting to a new remote work reality, it's safe to say it's not business as usual.
Join us for Case Merge Premium Office Hours as we present a Masterclass on Duplicate Detection.
