Beware: the Scope Creeper. Use Case Split to Break the Curse of Never-Ending Cases

Beware! A silent menace lurks in Salesforce orgs everywhere: The dreaded Scope Creeper. This phantom of never-ending cases threatens to drain your team's productivity and customer satisfaction.

In this recording of the Livestream, you’ll learn:

• The impact of scope creep on Salesforce cases and metrics
• Tools to keep cases focused and resolve them efficiently
• Best practices for improving overall customer service experience

Don't let scope creep reign terror over your customer service process. 

Watch the recording on Youtube or LinkedIn Live.