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Automatically merge duplicate cases in Salesforce®. When there are multiple cases for the same issue, agents waste time trying to find the information they need to help the customer.
Give your customer service team a better experience in Salesforce. They deserve it. Your customers deserve it.
No more duplicates, no more headaches.
Without user intervention, Automerge does the work for you. Save your support team’s time and make them more efficient while they focus on what actually matters.
With four modes to choose from, Automerge is highly customizable. Choose when Automerge should run and how the merge should be performed.
Configure strict and unique Automerge duplicate criteria to automatically merge cases with high confidence of being duplicates. Analyze criteria performance to see how well it’s working and take suggested criteria into consideration.
In just a few steps, your agents can consolidate information into a single case, which gives them a single thread of communication. No more headaches.
