Transforming Your Service Experience Part 4: Leveraging Customer Feedback

Transforming your Service Experience is a four-part series will focus on what you can do to deliver the perfect customer experience and keep up to the demands of the connected customer.

Feedback is invaluable to every aspect of the service experience. It provides an opportunity for actionable data that can apply to every aspect of your business: improving people, processes, and your technologies.

In the final chapter of our 4-part series, we’ll talk to customer experience experts, Annette Franz, CEO & founder of CX Journey Inc., and Matt Dixon, Chief Product & Research Officer at Tethr, to learn how you can leverage customer feedback to meet your customers' expanding needs.

Leveraging Customer Feedback