A deep dive into the key differences. between CSAT (Customer Satisfaction) and Net Promoter Score (NPS) and which makes sense for your business needs.
Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.
According to Salesforce’s State of Service 2022 report, 88% of consumers and business buyers alike say experience matters as much as products, so choosing the right customer survey application can have an impact on your customer retention.
Most surveys are too long and complicated with super-specific questions that create customer confusion. The new Simple Survey empowers Salesforce users to create the sort of elegant, streamlined surveys customers want to take.
Feedback is a crucial element of the customer experience. Unfortunately, today’s customers often suffer from “survey fatigue”–when feedback solicitations become overwhelming. Worse, to combat survey fatigue, many businesses have resorted to essentially begging for feedback to improve response rates.
To satisfy customers in today’s uncertain market, companies are striving to meet new and evolving needs. A happy customer is a loyal customer. In this current climate of uncertainty, more and more companies are leveraging customer feedback to amplify successful strategies while making adjustments to correct what might be wrong.
Are your customers happy? A global crisis like the COVID-19 pandemic will continue to impact the way we work and the way we live for years to come. There’s one big question to continually ask if one of your goals is to continue to meet and exceed customer expectations: What do your customers want or need now?
All customer organizations with Salesforce Sites, Site.com sites, legacy portals, or community sites. If you aren’t sure whether this impacts your organization,
Spectrotel implemented Simple Survey and within three months, they doubled their survey response rate and now have access to valuable customer insights.
Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.
B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite
Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.
Watch a recording of the Live Stream where you’ll get a tour of Simple Survey’s new survey question types, survey builder experience, and more.
A deep dive into all the new features and enhancements available so that you can further leverage customer feedback.
