Service Cloud

Articles

Forward emails to create cases on behalf of the customer in Salesforce

Whether you’re managing a busy support inbox or simplifying your team’s workflows, Email to Case Premium ensures the correct information is automatically added to the right cases. The Forward to Case feature is the perfect example of how it does this.

Salesforce Cases: How To Improve Initial Response Time by 46%+

Our customers report that Case Flags can improve initial response time by 46% or more, which creates happier customer experiences and higher retention rates. 

Texas Partners Bank Uses 4 Vicasso Apps to Build Stronger Customer Relationships

Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.

5 Important Questions to Consider When Choosing a Salesforce Survey App

According to Salesforce’s State of Service 2022 report, 88% of consumers and business buyers alike say experience matters as much as products, so choosing the right customer survey application can have an impact on your customer retention. 

The secret to workday bliss in Salesforce Service Cloud

Customer support is not for the faint-hearted. Each day presents a fresh batch of customer cases that can include complex problems.

Help Your Support Team Deliver Faster Service Using Case Flags

Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream. 

Managing High Support Volume: 5 Essential Tips

Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.

OwnBackup Transforms its Business with Vicasso and Salesforce

Vicasso recognized in 2021 Salesforce Partner Innovation Awards

Internet Creations is now Vicasso

Internet Creations has rebranded to better reflect the quality and innovation that you have come to expect from us. Welcome to Vicasso.

Client Success Stories

Texas Partners Bank Streamlines Their Multi-Team Service Process

Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.

Lifeline IT Increases Customer Response Rates by 60% with Simple Survey

Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.

Webinars and Events

Case Flags: Three Ways to Improve Responsiveness

See three methods of using Case Flags to prevent cases from slipping through the cracks.

Simple Survey: New Features in April 2023

Watch a recording of the Live Stream where you’ll get a tour of Simple Survey’s new survey question types, survey builder experience, and more.

Automatically remove social icons and logos with Slaybot

File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.